SHIPPING & RETURNS
We are committed to customer satisfaction. If you are not satisfied with your Da Hui online purchase, simply follow the steps below.
Extended Holiday returns: Purchases made between November 1st and December 31st may be returned by the end of January. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition as when you received it.
- Products must be in the condition you received them. We will not accept merchandise that’s been worn, altered, or washed.
- Products must have the original tags.
- Products must be returned in the same package received.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive C.O.D. may be denied, or the C.O.D. amount may be deducted from your return.
- The returns warehouse location for online orders is: Honolulu, Hawai'i.
Once your return is received and inspected by the fulfillment centers your refund will be processed and a credit to the original method of payment or store credit will be applied within 30 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
To begin a return, please email us at firstname.lastname@example.org. Including your order number and further details about your order.
Print your return shipping label from home and drop your package off at any U.S mail location - your mailbox, at work, or the post office. Returns will be processed within 7-10 days of receipt. You will be notified via email throughout your package journey and once your refund has been approved, please allow 2-4 business days for funds to appear in your account.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and place a new order for the appropriate item.
Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time.